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How can I remove 2FA logon protection from VSA R7 or newer in an emergency?

f you are using Kaseya VSA R7, R8, R9, R9.1, R9.2 you can disable 2FA in the Database.

 

Open SQL Management Studio. Navigate to ksubscribers > Tables >  dbo.AA_Settings 

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Change the Value of TFALogonDisabled to 1

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This will effectively disable the 2FA requirement for your VSA Server. To re-enable 2FA change the value to 0.

Note: You can download SQL Management Studio 2014 here.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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