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The underlying connection was closed: Unable to connect to remote server

Issue

Unable to activate RWWGuard and it fails with the popup: "An exception occured while trying to validate the license key with the activation server.  The underlying connection was closed: Unable to connect to remote server."

 

Cause

This failure occurs when SSL is not being allowed on the server, usually due to a proxy setting.  Our server will not allow connections through proxies.

Resolution

Add the following address as an exception to the proxy rules and the activation should succeed.

https://secure.scorpionsoft.com/ActivationWebService/ActivationService.asmx

 

Affects

RWWGuard

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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