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Blue border surrounds the SoftToken screen on the BlackBerry Storm and the keyboard will not go away

Issue

Blue border surrounds the SoftToken screen on the BlackBerry Storm and the keyboard will not go away.

 

Cause

This issue is caused by the RIM Blackberry Touchscreen Compatibility Mode, which is enabled by default for software that is designed for older versions of the BlackBerry OS, which are not touch enabled. This causes a blue border around the screen and the keyboard to always be available.

 

Resolution

Compatibility mode can be disabled on a per-application basis, and is not required for the BlackBerry SoftToken. It can be disabled by going to Options >> Advanced Options (not necessary on some phones) >> Applications >> AuthAnvil SoftToken >> Click the Menu button >> Select "Disable Compatibility Mode"

 

Affects

AuthAnvilBlackberry SoftToken on Blackberry Devices with Touchscreens.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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