Upgrade to iPhone causes SoftToken app to fail


After upgrading iOS on my iPhone, the AuthAnvil SoftToken is either requesting to be activated or not opening properly.



When backing up data before upgrading the iOS, App Data was not backed up or not properly restored.



  1. The SoftToken will need to be reset following the steps in this article
  2. Uninstall the Existing iOS AuthAnvil SoftToken App.
  3. Re-download and install the App from the app store:
  4. Assign a SoftToken and have the user complete the steps in the Self-enrollment email.

Note: To prevent this from occurring on other iOS devices please see this article.



All iOS versions



If you have any questions or need some help, we would be happy to assist. Open a case at or send an email to

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