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Upgrade to iPhone causes SoftToken app to fail

Issue

After upgrading iOS on my iPhone, the AuthAnvil SoftToken is either requesting to be activated or not opening properly.

 

Cause

When backing up data before upgrading the iOS, App Data was not backed up or not properly restored.

 

Resolution

  1. The SoftToken will need to be reset following the steps in this article
  2. Uninstall the Existing iOS AuthAnvil SoftToken App.
  3. Re-download and install the App from the app store: https://itunes.apple.com/ca/app/authanvil-softtoken/id320449452?mt=8
  4. Assign a SoftToken and have the user complete the steps in the Self-enrollment email.

Note: To prevent this from occurring on other iOS devices please see this article.

 

Affects

All iOS versions

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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