Follow

"Failed to decrypt the SoftToken secret" appears on Desktop SoftToken

Issue

Opening up the AuthAnvil Desktop SoftToken app on a Windows machine displays this error: "Decryption Error. Failed to decrypt the SoftToken secret. Please try again".

 

Cause

There is a cryptographic error within the SoftToken application. This can be a permissions issue (unable to reach the registry) or a sign of corrupted data.

 

Resolution

The quickest way to repair the AuthAnvil SoftToken is to uninstall and reinstall the application. This cleans out the application data and overwrites leftover keys.

This issue should be permanently resolved by using the following release of the application.
https://help.scorpionsoft.com/hc/en-us/articles/224987928

If a SoftToken license was already activated on this token you will need to reset the serial number in order for it to be reactivated on the device. Here is a link to a blog post outlining the SoftToken reset: http://blog.scorpionsoft.com/blog/2012/03/video-resetting-a-softtoken-in-under-45-seconds.html

 

Affects

All versions of the AuthAnvil Desktop SoftToken

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk