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Android SoftToken Stops Displaying Passcodes

Issue

Your Android SoftToken stops displaying passcodes after a system software upgrade, instead only displaying the countdown timer when the Get Password button is pressed.

authanvil1.jpg 

 

 

Cause

The token's data store was corrupted, possibly by an upgrade or system changes and this renders the token unable to generate one-time passwords.

 

Resolution

Reset the SoftToken following this guide.

Uninstall and reinstall the "AuthAnvil SoftToken v2" by searching the Google Play store on any device running Android 3.0 or newer: https://play.google.com/store/apps/details?id=com.scorpionsoft.AuthAnvilSoftToken.v2.

 

Affects

AuthAnvil Android SoftToken on Android 1.6 or later on Android devices running the Jelly Bean operating system or newer v4.x

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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