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SoftToken Enrollment email not sending

Issue

Users are not receiving the Enrollment Emails when a SoftToken is assigned. If you have already followed the steps in this article and the issue is still not resolved the email may not be properly formatted due to an issue in the DB.

 

 Cause

Check the SQL Database > Anvil > Tables > dbo.OutGoingEMailTexts - Check the MessageBody for TypeID 1

email.PNG

 

The Message Body should may read as follows.

To help automate SoftToken assignment and activation, you have been authorized to self-enroll your SoftToken with the AuthAnvil Strong Authentication System.{NEWLINE}{NEWLINE}First, you must have the SoftToken software installed on your device. If you do not already have it installed, navigate to the following URL on your browser:{NEWLINE}https://customer.scorpionsoft.com/gettoken/ {NEWLINE}{NEWLINE} Once your SoftToken has been installed, you will need to activate it. To do this, the software will ask for your Serial Number and your Activation PIN. They are:{NEWLINE}{NEWLINE}Serial: {TOKENSERIAL}{NEWLINE}Activation PIN: {PIN} {NEWLINE}{NEWLINE}Once activated, you can then associate your device with your account on AuthAnvil. To do this, please visit the following URL to activate your account:{NEWLINE}{SERVERURL/AuthAnvil/SelfService/activate.aspx{NEWLINE}{NEWLINE}You can activate your account using the following credentials:{NEWLINE}{NEWLINE}Username: {USERNAME}{NEWLINE} Activation PIN: {PIN}{NEWLINE}{NEWLINE}NOTE: You will need to have your SoftToken with you when you go through the enrollment process.

Note: that there was no } after [SERVERURL but simply the /AuthAnvil.

 

Resolution

Update the text of the body using the folloiwing.

To help automate SoftToken assignment and activation, you have been authorized to self-enroll your SoftToken with the AuthAnvil Strong Authentication System.{NEWLINE}{NEWLINE}First, you must have the SoftToken software installed on your device. If you do not already have it installed, navigate to the following URL on your browser:{NEWLINE}https://customer.scorpionsoft.com/gettoken/ {NEWLINE}{NEWLINE} Once your SoftToken has been installed, you will need to activate it. To do this, the software will ask for your Serial Number and your Activation PIN. They are:{NEWLINE}{NEWLINE}Serial: {TOKENSERIAL}{NEWLINE}Activation PIN: {PIN} {NEWLINE}{NEWLINE}Once activated, you can then associate your device with your account on AuthAnvil. To do this, please visit the following URL to activate your account:{NEWLINE}{SERVERURL}/AuthAnvil/SelfService/activate.aspx{NEWLINE}{NEWLINE}You can activate your account using the following credentials:{NEWLINE}{NEWLINE}Username: {USERNAME}{NEWLINE} Activation PIN: {PIN}{NEWLINE}{NEWLINE}NOTE: You will need to have your SoftToken with you when you go through the enrollment process.

 

Once the changes have been made this issue should be completely resolved. You can verify this by resend the user an enrollment via the AuthAnvil Manager > User > Affected User > Token Information tab.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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