Follow

The AuthAnvil Licensing Manager Cannot Connect to the Subscription Web Service

Issue

The AuthAnvil Licensing Manager cannot connect to the Subscription Web Service

 

Cause

A firewall rule or proxy server prevents the AuthAnvil Licensing Manager from accessing the Subscription Web Service. The ALM requires a direct connection to customer.scorpionsoft.com.

 

Resolution

You need to set up a firewall/proxy rule that will ensure that traffic on port 443 between your server and customer.scorpionsoft.com bypasses the proxy server and is not blocked by the firewall. The ALM will not work through a proxy.

 

Affects

AuthAnvil v2.x and later.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk