User Recieves a SoftToken Activation Email with no PIN


When the user receives their SoftToken activation email, the "Activation PIN" field is blank.



There is an issue with the way that the Activation PIN is stored in the database



Unassign the SoftToken that is having the issue from the user

v3.x Remove the SoftToken from the database using the "Delete Unassigned Tokens" screen of the AuthAnvil Configuration Wizard.

v4.x-newer Remove the SoftTokens from the Tokens Tab in the AA Manager

Then, re-add the SoftToken using the original token import file. You should now be able to assign this SoftToken to a user. 



AuthAnvil 3.x - newer



If you have any questions or need some help, we would be happy to assist. Open a case at or send an email to

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