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I can't login - Error: Failed to update admin session cache for user!

Issue

User can not access AA Manager. The Auth Logs shows the error - "Failed to update admin session cache for user!".

Cause

The dbo.AdminSessionCache Database has multiple entries for the affected user.


Resolution

  1. check the AuthAnvil SQL DB > dbo.AdminSessionCachee db for multiple username entries for the affected user.
  2. Remove the duplicate entries
  3. Create a Delete Query such as for dbo.AdminSessionCache
    DELETE FROM [dbo].[AdminSessionCache]  WHERE Username='Affected username'

 

Affects

All versions of AuthAnvil Two-Factor Auth.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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