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Password Server v2.6 upgrade failure

Issue

When upgrading the Password Server to v2..6  the installer may failure with an error updating settings.

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When you check the AAPSSetupLog.log located in "C:\Program Files\Scorpion Software\AAPS_Setup_V26" the following error is seen.

"Unable to insert setting 48 int he settings table"

 

Cause

The v2.6 installer is not able to write to a table for the new Password Server App catalog.

 

Resolution

  1. Check  "C:\Program Files\Scorpion Software\AAPS_Setup_V26" for a .PSB backup file. If not copy your most recent backup to the Desktop.
  2. Perform a clean install of Password Server v2.6 following this guide.
    Note: Do not attempt to use install w/backup as this generates the same failure.
  3. Perform a Password Server restore following this guide.
  4. This will return functionality to your Password Server with the most recent version.

 

Affects

Password Server v2.5.3 or older unless otherwise noted upgraded to v2.6.1

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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