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AuthAnvil Password Server having severe performance issues (w3wp.exe)

Issue

The machine running AuthAnvil Password Server is having sever performance issues. Looking at the Task Manager processes reveals the "w3wp.exe" process is taking up more than 1 GB of memory, slowing down any other functions on this server.

 

Cause

On the turn of the new year (2013) from a leap year (2012) the AuthAnvil Password Server ran into a problem generating calendar-based results for reporting data. This caused a memory leak that would continue to use more memory until it hit a limit and released some of its resources. This cycle repeats indefinitely in most cases.

 

Resolution

Please open the page at YourDomain.com/aaps and read the version number listed on the login page.

For PWS v1.7 and older follow this Guide. Once you have upgraded to v1.7 then proceed to upgrade to the latest version.

For PWS v1.7 and newer upgrade to the latest version following this Guide.

 

Affects

All versions of AuthAnvil Password Server up to and including v1.6.0.12

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

 

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