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RWWGuard Activation fails with the error: "The underlying connection was closed: Unable to connect to remote server."

Issue

When attempting to activate a RWWGuard subscription, you may receive the following error:
"An exception occurred while trying to validate the license key with the activation server. The underlying connection was closed: Unable to connect to remote server."

Cause

This failure occurs when SSL is not being allowed through the firewall protecting the Small Business Server, usually due to a proxy setting in the firewall (ie: ISA). The activation web service RWWGuard uses must have a direct connection, and will not work through a standard proxy.


Resolution

Configure your firewall to allow direct access by SSL (TCP port 443) to secure.scorpionsoft.com and secure.authanvil.com.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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