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RWWGuard requires 2 logins to gain access to Remote Web Workplace

Issue

When logging in to Remote Web Access using RWWGuard2011 the first login refreshes the page and you have to log in a second time to gain access to RWA.  Both login attempts will show as successful authentications in the AuthAnvil Manager.

Cause

There is a bookmark or default page URL causing the login prompt to redirect to another URL.  Since this URL is different, it requires another authentication after the first successful login.
The improper URL will look similar to this: https://my.domain.com/remote/AccountPage/rwwguard.aspx?returnurl=%2remote

Resolution

Update any bookmarks or default URLs with the basic path: https://my.domain.com/remote/
or https://my.domain.com/remote/AccountPage/rwwguard.aspx

Affects

All versions of RWWGuard2011

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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