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User is unable to log into RD Web Access using AuthAnvil credentials

Issue

User is unable to log into RD Web Access using AuthAnvil credentials but there are no errors showing up in the AuthAnvil event or server logs.

 

Cause

When downloading RD Web Access, sometimes the DLL included in the package will be blocked.  This causes all RD Web Access logins that are supposed to authenticate with AuthAnvil to return "AuthAnvil was not able to authenticate using your credentials"

 

Resolution

Navigate to C:\Windows\Web\RDWeb\Pages\Bin.  Right-click on the AuthAnvil.dll, go to properties, and click "Unblock" at the bottom of the dialog box.  This will permit the DLL to run as expected.  After, you will need to run an iisreset.

 

Affects

RD Web Logon Agent

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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