Follow

How can I disable 2FA in Labtech in an emergency?

If you need to disable the 2FA logon requirement in LabTech we have been informed the following process will allow access.

 In the Labtech database you can disable AuthAnvil integration in an emergency. This leaves the plugin and all other options intact and only unchecks the “Enable AuthAnvil” option.

In MySQL 

UPDATE properties

SET VALUE = 'False'

WHERE NAME = 'AuthAnvilEnabled'

Note: The AuthAnvil 2FA logon integration is actually managed by LabTech. If there is any failures with the agent please contact the LabTech support team via http://www.labtechsoftware.com/support.php

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk