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How can I upgrade VSA when I have existing integrations

If you are upgrading VSA from v6.5 or older to v7 or newer you will want to follow this process.

Note: As of VSA v8 patch 12 Microsoft .NET v4.5.1 or newer is required to be installed on the VSA server.

 

Step 1

If you have any older Addins installed please uninstall them from Programs and Features prior to the VSA upgrade.
Note: This step is mandatory or VSA logons will fail after the upgrade. The v4.2 and older Addins are not compatible.

If you are using the older Logon agent or Management Pack. Delete this folder "c:\Kaseya\Webpages\Authanvil". As well remove this file "c:\Kaseya\Webpages\Install\kaddon_authanvil.xml".

 

Step 2 

Remove the DB following this article https://help.scorpionsoft.com/entries/74392436
Note: This must be done before proceeding as the old AuthAnvil tables are not compatible with v7 or v8.



Paid Addin

If you have a valid subscription to the Paid addin please contact Support to obtain the newest version and specify what version of VSA you are upgrading to.

To verify if you have paid for the Addin please log into https://customer.scorpionsoft.com/statements

Check your monthly statement you should see the following either a monthly reoccurring charge, or an annual charge.

Description Quantity    
Kaseya AddIn 1    

If you are not able to verify the Subscription please contact your Account Manager via sales@scorpionsoft.com

 

Free Logon Agent and Management Pack

Please follow the steps in this guide to implement the logon protection https://help.scorpionsoft.com/entries/26329037

Please follow this guide if you would like implement the Management Pack https://help.scorpionsoft.com/entries/84220248

 

What is the difference between the two integration's?

Check out this article https://help.scorpionsoft.com/entries/29406746. This explains the differences in the integration.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

 

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