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How do I troubleshoot the AuthAnvil Password Server Addin for Kaseya? (Legacy)

Issue: 

After completing the SSO configuration for the Addin, you still see the login screen when clicking on a Password Server page.

Cause #1

The Web Service URL is incorrect or unable to be resolved. You can test this by trying to log in to the AuthAnvil Password Server where the login appears inside Kaseya. The login page will refresh with no error message.

Cause #2

 Single Sign On has not been properly configured to allow this user or the AuthAnvil Password Server application. Verify that your Kaseya username is able to log in to the SSO portal and can access the AuthAnvil Password Server through this portal.

Cause #3

You do not have all the required components installed, or they are not running the proper compatible versions.

Resolution #1

Open the file at C:KaseyaWebPagesAAPS_Addinweb.config. Scroll down about halfway until you see “endpoint address” and update the URL to point to your AuthAnvil Password Server web service using http. Copy and paste this URL into the browser to make sure it is able to be resolved.

Resolution #2 

If your username is unable to log in to SSO, check the Auth Logs in the AuthAnvil Manager to see if there are any errors corresponding to your Kaseya or SSO login. Double-check that your Kaseya username exists in AuthAnvil, and that it has been enabled in SSO. 

For assistance with adding a user to SSO please see this Article.

Note: The SSO User must be assigned to a Role that has the Password Server Application added.

 

Resolution #3

Double-check that your product versions match the following:

  1. AuthAnvil Two Factor Auth, v4.6 or later (viewable at the bottom of the AuthAnvil Manager page)
  2. AuthAnvil 2FA Addin for Kaseya, v3.0 or later (in the AuthAnvil / Two Factor Auth tab in Kaseya, click “About AuthAnvil Addin”)
  3. AuthAnvil Single Sign On v3.0 or later (viewable at the bottom of the SSO login page)
  4. AuthAnvil Password Server v1.5 or later (viewable at the bottom of the AAPS login page)

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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