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Kaseya Portal Access redirects back to login screen (Kaseya 6.3) (Legacy)

Issue

Using the AuthAnvil 2FA Addin for Kaseya 6.3, logging into Kaseya with a Portal Access user redirects the user back to the login screen without showing a success or failure.

 

Cause

A change in Kaseya's Portal Access functionality for Kaseya v6.3 is sending data that the AuthAnvil 2FA Addin does not expect.

 

Resolution

Open up the AuthAnvil.asp file (C:\Kaseya\WebPages\AuthAnvil\inc\AuthAnvil.asp) and near line 215 you will find the following line of code:

Session("passThrough").setSelect = "";

 Add the following line to reflect this change:

Session("passThrough").loginState = 8; Session("passThrough").setSelect = "";

 Save the file and test a login with a Portal Access account. It should log in to KLC successfully.

 

Affects

AuthAnvil 2FA Addin v3.6.0.4 or earlier

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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