Follow

Server error displays when logging into Kaseya with Two Factor Auth

Issue

When a user is unsuccessful in authenticating to AuthAnvil with the Kaseya Logon Agent, the system displays the error: "An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error."

 

Cause

This issue is caused due to a communication problem between IIS on the Kaseya box and the client browser.

 

Workaround

Open up the AuthAnvil.asp file located at C:\kaseya\WebPages\AuthAnvil\inc\AuthAnvil.asp, and on line 469, comment out the line by adding a pair of slashes in front of it, so that it reads

//Response.Cookies("sessionId") = -1;

Then save the file.

 

Affects

AuthAnvil Kaseya Logon Agent 1.5, and AuthAnvil Kaseya 2 Addin.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk