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Cisco RADIUS user authentication problems

Issue

Some users are not able to Authenticate in RADIUS when using a 2FA passcode with an 8 digit pin.

 

Cause

Cisco VPN appliances will not authenticate 2FA passcodes with 16 digit passwords. 

 

Resolution

Reset the 2FA users pin to 7 digits or less

 

Affects

Cisco VPN appliances with users using a 2FA passcode that includes an 8 digit pin.

 

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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