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Technical Support Guide

How to get Technical Support from Scorpion Software

Our friendly customer service team is on hand to help answer any technical questions and solve your immediate problems. Our ultimate goal is to ensure that your entire experience with Scorpion Software – from installation and training to implementation and management – is always professional and straightforward.

Below is our estimated response times:

* Our Technical Support hours are Monday to Friday, 4am to 5pm PT (Pacific Time)

** Our Professional Services hours are Monday to Friday, 9am to 5pm PT (Pacific Time) 

 

How can you reach Technical Support?

Click above at the top of the page to submit a Case, or email support@scorpionsoft.com. You can also check out the following article if you are unsure if your issue is an Emergency  "Server Down

Please see the attached document for the details of our support guidelines.

 

Who can contact Technical Support?

Do to the sensitive nature of our software only 3 people from your company can contact our support team; the Technical Contact, the Billing Contact and the Administrative Contact ( all as defined in the account details in the customer portal ) . Our support representative will need confirmation from one of these three contacts prior to working with any other team members.

 

Questions?

Please check out our knowledge base where we have over 1000 articles available for your assistance: help.scorpionsoft.com/forums

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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