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Server Down

If you have a Server Down situation where you cannot access any systems due to AuthAnvil not being available, go
straight to help.scorpionsoft.com and open a case.

Note: If you falsely submit a case as a Server Down you may be liable for a $250 charge.


Follow the instructions to place the words “Server Down” in the subject line and get escalated service. This will help prioritize your request.

  • Step 1 Run the Diagnostic Prep script located here.
  • Step 2 Create a Support Case at https://help.scorpionsoft.com 
  1. Enter Server Down in the Subject  as well as what product is affected.

    step_1.png
  2. Next tell us what is not working in as much detail as possible,

    step2.png
  3. Select "Server Down"

    step3.png
  4. Now we need to attach the diagnostic prep script  that we ran on the the affected server.

    step4.png

    As you can see here you also have the option to record a Screencast, this is extremely helpful to our team. We can then see exactly what you see when the issue occurs. 
  5. Once all the above information is gathered selecting "Submit" when send the case to our team for assistance.

 

If you are not sure if your issue qualifies as a "Server down" please review the attached Technical Support guide.

Questions?

If you have any questions or need some help, we would be happy to assist. Open a case at help.scorpionsoft.com or send an email to support@scorpionsoft.com.

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